Last updated: July 2026

Who we are

This website is operated by BG Premier Bathrooms & Plumbing, a bathroom installation and plumbing business serving Essex. You can contact us by phone on 07471 646224 or by email at Ben.premier.improvements@gmail.com.

What data we collect

We keep our data collection to an absolute minimum. This website has no contact forms and does not ask you to create an account. We only hold the personal information you choose to give us directly — typically your name, phone number, email address and the details of the work you’d like us to quote for — when you call or email us to arrange a survey or quote.

Cookies

We do not set our own cookies or use any analytics or advertising tracking on this website. This site does embed a Google Maps panel on the contact section so you can find us; Google may set its own cookies when that map loads, which is governed by Google’s own privacy policy. You can block third-party cookies in your browser settings if you prefer.

How we use your information

We use the details you give us only to respond to your enquiry, arrange and carry out your survey and work, provide quotes and invoices, and keep records for guarantee and legal/accounting purposes. We do not sell, rent or share your information for marketing.

How long we keep it

We keep enquiry and customer records only for as long as needed to provide our services and honour our 10-year workmanship guarantee, and to meet our legal and tax obligations (UK financial records are generally kept for six years). After that, information is securely deleted or destroyed.

Your rights under UK GDPR

Under the UK GDPR and Data Protection Act 2018 you have the right to:

• ask what personal data we hold about you and request a copy;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information where we no longer need it;
• object to or restrict how we use your information; and
• withdraw consent at any time where we rely on it.

To exercise any of these rights, email us at Ben.premier.improvements@gmail.com or call 07471 646224 and we’ll respond within one month.

Complaints

If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised ‘last updated’ date.